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Menlyn Maine, Waterkloof Glen (ext 2) Pretoria 0181
Gauteng South Africa
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38 GlenElg Street Fern Glen Port Elizabeth
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Frequently
Asked questions
A private cloud is like an enterprise cloud where the entire infrastructure of IT, including all
hardware and software resources, is hosted privately, either on-site or off-site. IaaS is a cloud service
that allows enterprises to run all essential IT.
What makes INFOTECH CLOUD SOLUTION so flexible is that we offer both IaaS and Private Cloud as
one solution for isolating customers Virtual datacentre in the cloud giving them integrated solution
and services.
- Rapid recovery with minimal downtime – with DRaaS, businesses can continue to operate and restore important resources within hours or even minutes, depending on SLAs.
- A cost-efficient solution – due to economies of scale, DRaaS is able to offer a point of entry for otherwise cost-prohibited organizations to effectively protect their businesses from the ramifications of IT downtime.
- Increased flexibility – traditional considerations, such as infrastructure, power and rent, IT
staffing, and licensing, are all rolled into a single service.
- Resource optimization – since DRaaS is a cloud-based solution, usage is elastic, ensuring customers only consume and pay for what they need. This is superior in most cases to more expensive customer-owned/operated DR datacenters since capacity must be paid for upfront “just in case.”
DRaaS enables you to forgo the exorbitant capital and operational costs of building, equipping and managing another datacentre. Virtualization to reduce storage requirements, as well as data backups, security, and recovery from man-made or natural disasters can be done by a DRaaS provider if these services are in your SLA.
Below are critical items to consider when choosing the right DRaaS solution for your business.
- What are your responsibilities vs. the DRaaS provider during and after a disaster?
- What happens if the DRaaS provider cannot deliver services if a disaster occurs and recovery
process? It is vital to understand your SLA and the services to which you are entitled. For
example, be sure that your RPO and RTO thresholds and requirements are detailed and
included in your SLA contract. - Does the DRaaS provider offer backup software with file syncing to protect against data
loss? - How are applications accessed when disaster strikes? If a VPN is used during recovery, is it
managed by the DRaaS provider or reroute? - Who manages the VDI during a disaster and what is the impact of failover on users and
overall operations? - Does the DRaaS vendor provide strong security, such as early ransomware detection from a
private cloud and data encryption from endpoint to cloud? - How will DNS work in a crisis? Will it shift to DNS managed by the DRaaS provider? A lot
depends on whether your DNS is self-managed or hosted. - Include all regulatory and compliance mandates that are required in the cloud environment.
- What platform requirements, service types and locations/availability levels are supported by
the DRaaS? - How well do the DRaaS services integrate with your existing environment and integration
with existing environment - Security
- Does the DRaaS provider use the 3-2-1 backup rule?
– Three copies of your data, one production version and two backups.
– Two formats for your backup, such as network drives, external hard drives and
cloud.– One of your backups is stored offsite or in the cloud.
- What processes, procedures and support will the DRaaS vendor provide during normal
operations and when disaster strikes?
