MANAGED SERVICE PROVIDER
MSP
As a Managed Service Provider (MSP) Infotech takes on the primary responsibility of managing our clients’ outsourced environment. Managed Service Providers (MSP) are known for their ability to consolidate all outsource activity into a single point-of- contact, with all activity funnelled through a single agreement. Infotech manages the end-to-end support contract with customer. A popular option for customers with numerous suppliers and/or a contingent workforce, Infotech provide a pivotal point of contact for all.
Benefits of adopting MSP offering
MSP Services
Options
Excludes Backups and Endpoint Protection. Software as a Service (SaaS) which will be quoted separately per incident/requirement. Please note this is a monthly charge and hours can not be transferred over, business hours only 2 hours afterhours or weekend support for all clients using the SLA Gold Platinum or Titanium free of charge if more time is spent services, client will be invoiced accordingly.
Titanium
SLA Package
R24 500,00
- Six site visits per month and 45-hour remote support.
- Daily checks on site health.
- Suitable for 20-60 users.
- Constant server and workstation monitoring using Enterprise System Management platform.
Platinum
SLA Package
R19 250,00
- Four site visits per month and 35-hour remote support.
- Daily checks on site health.
- Suitable for 20-40 users.
- Constant server and workstation monitoring using Enterprise System Management platform.
Gold
SLA Package
R13 750,00
- Four site visits per month and 25-hour remote support.
- Daily checks on site health.
- Suitable for 15-30 users.
- Constant server and workstation monitoring using Enterprise System Management platform
Silver
SLA Package
R5 500,00
- Two site visits per month and 10 hours remote support.
- Suitable for 7-15 users.
- Constant server and workstation monitoring using Enterprise System Management platform.
- Daily Health Checks on environment.
Bronze
SLA Package
R2 200,00
- One site visit per month and 4 hours remote support.
- Perfect for small businesses.
- Suitable for 1-7 users.
- Constant server and workstation monitoring using Enterprise System Management platform.
